Terms and Conditions

These Terms and Conditions ("Terms") set out the rules that apply when you access or use the FlipFiler website, your account area, the file conversion tools and any related services (together, the "Service").

The Service is operated by ELEVATEESSENCE UK LTD, a company registered in England and Wales under company number 16986151, with its registered office at First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW ("FlipFiler", "we", "us" or "our").

You accept these Terms when you register an Account, buy Credits, upload a file, start a Conversion or otherwise access or use the Service.

If you do not accept these Terms, please do not use the Service.

How we handle personal data is described in our separate Privacy Policy, which is an independent document and does not form part of these Terms.

1. Definitions

In these Terms:

"Account" means a user account registered with FlipFiler.

"Credits" means prepaid units that you buy, or that are otherwise made available to you through the Service, and that are used to pay for Conversions.

"Service" means the FlipFiler website, account area, conversion tools, related software and any other features made available by FlipFiler.

"Source File" means any file you submit to the Service for conversion.

"Output File" means the file produced from a Source File in the target format you choose.

"Conversion" means the automated transformation of a Source File into another supported file format.

"User", "you" and "your" mean the individual or organisation that accesses or uses the Service.

2. About the Service

FlipFiler is an automated online tool that converts files between supported formats on our servers.

The list of supported formats and conversion paths is available on the FlipFiler website. Supported formats, conversion paths, maximum file sizes, batch sizes and other technical limits may change over time as we develop the Service or as the software we rely on is updated.

To perform Conversions, we may use well-established software running inside the FlipFiler processing environment, for example Sharp, LibreOffice, FFmpeg and converters built or maintained specifically for FlipFiler.

Our use of third-party or open-source conversion tools does not mean that your Source Files are sent to the companies, developers or communities behind those tools. That software runs within the environment we use to deliver the Service.

We cannot promise that every technically valid file will convert, or that every Output File will keep each feature, layout, property, metadata field, codec setting or other element of the original file.

By their nature, conversions between formats can change, drop, compress or approximate information held in the original file.

Please check each Output File before you rely on it.

3. How We Treat Your Files

Keeping your files private is central to how FlipFiler works.

The Service is built so that Source Files are handled only to carry out the Conversion you ask for.

3.1 Files are not stored

FlipFiler does not keep permanent or long-term copies of your Source Files or Output Files.

A Source File is available to the conversion process only for as long as is technically needed to complete the Conversion you requested.

Any temporary processing buffers or short-lived technical data needed purely to finish an active Conversion are deleted automatically once processing ends.

We do not keep a permanent archive of Source Files or Output Files, we do not make backups of them, and their contents are not stored in your Account history, in our application databases or in our routine operational logs.

After processing has finished, we are unable to restore or retrieve the file for you.

3.2 File contents are used only for your Conversion

We do not use what is inside your Source Files or Output Files for advertising, profiling, data mining, training of AI or other models, marketing, resale or any other purpose that is not needed to perform the Conversion you requested.

We never sell, rent or license the contents of your files.

3.3 No one looks at your files

Conversions are fully automated, and FlipFiler does not manually review the contents of Source Files as part of providing the Service.

This does not prevent us from reviewing technical or security information that does not involve keeping file contents, or from meeting a legal obligation where one applies.

3.4 Files are not passed to outside conversion services

We do not send Source Files to external file conversion providers, and we do not share the contents of Source Files or Output Files with third parties for their own advertising, analytics, profiling, model training, resale or other independent purposes.

Source Files are processed only within the technical environment that runs the FlipFiler Service.

The ordinary transfer of data over the internet that is needed to move a file between your device and the Service is not a disclosure by FlipFiler to another party for that party's own purposes.

3.5 Files cannot be recovered

Because we do not keep permanent copies of Source Files or Output Files, we cannot recover any file once processing is complete.

Keep your original file and save any Output File you want to keep.

FlipFiler is not a file storage, backup or archiving service.

4. Your Rights in Your Files

All ownership and other rights you hold in your Source Files and Output Files stay with you.

FlipFiler does not become the owner of any of your files.

You give FlipFiler only a limited and temporary permission to receive, technically process and convert a Source File and to deliver the resulting Output File back to you.

This permission is granted only so that we can carry out the Conversion you asked for, and it ends as soon as the relevant processing is complete.

By submitting a Source File, you confirm and guarantee that you own it or have every permission needed to upload and convert it, that your use of the Service does not breach the intellectual property rights, privacy rights or any other rights of anyone else, that processing the file does not break any law that applies to you, and that you are entitled to process any personal data it contains.

You alone are responsible for the content of the files you submit to the Service.

5. Eligibility and Accounts

To use the Service you must be at least 18 years old, or otherwise have the legal capacity required under applicable law to enter into a binding contract.

The information you give us when you register an Account must be accurate, and you should keep it reasonably up to date.

You must keep your login details confidential.

You are responsible for everything done through your Account, unless it results from a security failure for which FlipFiler is legally responsible.

Tell us without delay if you think someone has accessed your Account without your permission.

You must not open more than one Account in order to get around free allowances, technical limits, suspensions or other restrictions of the Service.

6. Credits and Pricing

FlipFiler works mainly on a prepaid credit basis rather than a recurring subscription.

You can buy Credits in advance and spend them on Conversions.

Unless we clearly state otherwise at the time of purchase, Credits are bought with a single one-off payment, they do not renew automatically and no monthly subscription fee applies.

The number of Credits a Conversion costs depends on the file category or other pricing rules published by FlipFiler.

When a batch or job contains several files, the Credit cost is calculated for each file separately, using the rate that applies to its file type. Several files may be shown together as a single job or transaction record.

Our current credit packs, conversion costs and other pricing details are shown on the FlipFiler Pricing page, which forms part of the commercial description of the Service.

We may change prices and the number of Credits needed for future Conversions.

Credits you have bought do not expire simply because time passes. They stay available for as long as your Account is active, subject to these Terms, including the rules on suspension and termination.

Unless checkout shows otherwise, charges are made in EUR.

If your bank, card issuer or payment provider converts the charge into a different currency, any exchange rate, foreign transaction fee or other bank charge is set by that provider and not by FlipFiler.

7. Free Conversions and Promotional Credits

FlipFiler may offer a limited number of free Conversions, promotional Credits or other introductory allowances.

Details of any free allowance currently available are shown on the FlipFiler website.

Free and promotional allowances may be limited to one per person or per Account, cannot be transferred, sold or exchanged for money, may be subject to reasonable technical and anti-abuse controls, and may be changed or withdrawn for new users or future Conversions.

You must not create or control multiple Accounts to collect additional free allowances.

8. Payments

Payments for Credits are handled by one or more third-party payment providers.

Where payment is handled by a payment provider, FlipFiler does not need to receive or store your full payment card number in order to provide the Service.

Payment providers may process payment and billing information under their own terms and privacy policies.

The fact that a payment provider processes your payment details does not give it access to the contents of the Source Files you convert through FlipFiler.

You must be authorised to use the payment method you provide at checkout.

Applicable taxes may be added where the law requires it.

9. Unsuccessful Conversions and Credit Returns

You pay for Conversions that complete, not for attempts that fail.

If a Conversion does not complete successfully, the Credits charged for it are returned to your Account automatically.

A Conversion that has completed is not treated as failed just because you do not like how the Output File looks or behaves, because the target format cannot support a feature of the source format, because some information is inevitably lost or changed when moving between the formats involved, or because the Conversion completes technically but the result does not meet a particular subjective or professional expectation.

Before buying a large number of Credits, we recommend using any available free allowance to check that the Service suits your intended use.

10. Refunds and Consumer Rights

Except where applicable law requires otherwise or these Terms expressly say so, completed purchases of Credits are non-refundable.

Nothing in these Terms takes away any refund, cancellation, withdrawal or other mandatory consumer right that cannot lawfully be excluded.

If applicable law gives you a cooling-off or cancellation period for the purchase of digital services, you accept that requesting a Conversion may mean asking FlipFiler to start providing the Service immediately.

As a result, once performance has begun, your statutory cancellation or refund rights may be affected, to the extent permitted by applicable law.

If you believe you are legally entitled to a refund, please contact us using the details in Section 25.

11. Acceptable Use

You must use the Service lawfully and in line with these Terms.

In particular, you must not use the Service to infringe copyright, trade marks or other intellectual property rights, to process material that you have no right or legal authority to process, to process unlawful material, or to process any material involving the sexual exploitation or abuse of children.

You must not use the Service to distribute malware or any file designed to compromise a device, system, application or conversion engine. You must not test, scan or exploit vulnerabilities in the Service without our written permission, gain unauthorised access to another Account or to non-public parts of the Service, or otherwise interfere with or disrupt the Service.

You must not get around rate limits, file-size limits, batch limits or other technical restrictions, or create multiple Accounts to avoid restrictions or to obtain repeated free allowances. You must not reverse engineer the Service, except to the limited extent that applicable law expressly permits this despite this restriction.

You must not resell FlipFiler's conversion functionality, or offer it as your own standalone file conversion service, without our written permission or an agreement that expressly allows this.

FlipFiler may put reasonable technical measures in place to protect the Service and enforce these rules.

12. Service Limits and Availability

The Service may be subject to limits on the maximum Source File size, the number of files processed in a single request, the supported input and output formats, request rates and Account usage, as well as other technical restrictions needed to keep the Service reliable.

The current limits are published on the FlipFiler website.

Unless FlipFiler expressly agrees otherwise in writing, the Service does not come with a guaranteed service level agreement or guaranteed uptime.

We work to keep the Service available and running reliably, but we cannot promise that it will always be uninterrupted, secure or free from errors.

We may temporarily suspend all or part of the Service for maintenance, security, updates or other operational reasons.

13. Changes to Supported Formats and Conversion Technology

We may add, change or remove supported formats, conversion paths, conversion engines, file limits or technical features.

A format or conversion path may be removed if, for example, a software component it depends on stops supporting it, conversion quality becomes unreliable, a security problem is identified, or continuing to support it is no longer technically practical or creates unreasonable legal or operational risk.

The fact that a format was available when you bought Credits does not oblige us to keep supporting it indefinitely.

Where practicable, we will avoid changes that unreasonably prevent you from using Credits you have already bought.

14. Keeping Your Own Copies

You must keep your own copy of every Source File you submit to FlipFiler.

You must also save any Output File you want to keep.

FlipFiler is intentionally designed not to act as permanent file storage, so you must not treat it as your only copy of any file.

You accept that files may be corrupted, incompatible, rejected, fail to convert or otherwise be unusable.

FlipFiler is not responsible for the loss of a file that you did not keep separately, except to the extent that such liability cannot lawfully be excluded.

15. Our Intellectual Property

The FlipFiler website, software, interface, brand, design, text, graphics and other materials that make up the Service, excluding Source Files, Output Files and third-party components, are owned by or licensed to FlipFiler.

Using the Service does not transfer ownership of any of these materials to you.

Subject to these Terms, FlipFiler grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for its intended purpose.

You must not copy, sell, sublicense, commercially exploit, reproduce or create derivative products from the Service unless we expressly authorise it or applicable law permits it.

Nothing in these Terms changes the licences that apply to open-source software used in the technical infrastructure of the Service.

16. Privacy and Information Other Than File Contents

Although FlipFiler does not keep Source Files or Output Files once processing ends, this does not mean that we collect no information at all.

To operate the Service, FlipFiler may process information such as your Account name and email address, authentication and Account details, your Credit balance and purchase history, and payment transaction references.

For each Conversion, we may also record the conversion path (source and target format), the file type and file size, the Conversion status, the Credits used or returned and the relevant timestamps. In addition, we may process technical, security and anti-abuse information, as well as any information you choose to share when you contact support.

The metadata kept by FlipFiler does not include the contents of Source Files or Output Files.

How FlipFiler processes personal data is explained in our separate Privacy Policy.

17. No Guarantee of Conversion Results

To the fullest extent permitted by applicable law, the Service is provided on an "as available" basis.

The result of any Conversion depends on the structure, encoding, condition and content of the Source File and on the capabilities and limitations of the input and output formats.

FlipFiler does not guarantee that every Source File will convert successfully, that an Output File will look or behave exactly like the Source File, or that all metadata will be preserved. Nor do we guarantee that all fonts, layouts, embedded objects, formulas, macros, codecs, animations, formatting or other properties will survive the Conversion, that the Service will meet every professional, technical or regulatory requirement, or that an Output File will be fit for a particular purpose.

Where applicable consumer law gives you rights that cannot be excluded, those rights are not affected.

18. Limitation of Liability

Nothing in these Terms excludes or limits any liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, liability for fraud or fraudulent misrepresentation, and any other liability that applicable law does not permit us to exclude or limit.

18.1 Business users

If you use the Service for business or professional purposes, then, to the fullest extent permitted by law:

FlipFiler will not be liable for loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, or any indirect or consequential loss arising out of or in connection with the Service.

FlipFiler's total aggregate liability arising out of or in connection with the Service will not exceed the total amount you paid to FlipFiler in the twelve months immediately before the event giving rise to the claim.

18.2 Consumers

If you use the Service as a consumer, nothing in these Terms limits any mandatory rights or remedies available to you under applicable consumer law.

Unless applicable law requires otherwise, FlipFiler is not responsible for loss that was not reasonably foreseeable, for loss caused by your misuse of the Service, or for business losses where the Service was obtained solely for private use.

19. Indemnity for Business Users

If you use the Service in the course of a business, you agree, to the extent permitted by applicable law, to indemnify FlipFiler against reasonable third-party claims, liabilities, losses and costs arising directly from your unlawful use of the Service, your infringement of another person's intellectual property or other rights, files you submit without the necessary rights or permissions, or your material breach of these Terms.

This Section does not apply to the extent that a claim was caused by FlipFiler's own breach of these Terms or by other conduct for which FlipFiler is legally responsible.

20. Suspension and Termination

You may stop using the Service at any time.

You may ask for your Account to be closed using the Account settings or by contacting us.

FlipFiler may restrict, suspend or close an Account if you materially breach these Terms, if you try to compromise the security or operation of the Service, if your activity creates an unreasonable risk to the Service or to other users, or if a payment is reversed, fraudulent or otherwise invalid. We may also do so where we are required to by law or where it is no longer reasonably possible for us to continue providing the Service to you.

If a breach is not serious and can reasonably be put right, we may give you the chance to correct it before closing the Account permanently.

Unless applicable law requires otherwise, unused Credits may be forfeited if an Account is closed because of a serious breach by you.

If FlipFiler permanently closes your Account for reasons unrelated to any breach by you and you have unused purchased Credits, we will provide an appropriate remedy, such as giving you reasonable time to use those Credits before closure or refunding the unused balance, where reasonably possible or legally required.

Closure of an Account does not affect rights and obligations that arose before closure.

21. Changes to or Discontinuation of the Service

We may update, change or discontinue individual parts of the Service.

If FlipFiler plans to discontinue the paid Service entirely, we will make reasonable efforts to give advance notice where practical.

If discontinuation prevents you from using a material amount of unused purchased Credits, FlipFiler will provide a reasonable remedy where applicable law requires it.

22. Changes to These Terms

We may update these Terms from time to time.

The current version will be published on the FlipFiler website together with the date it was last updated.

Changes normally apply to your use of the Service after the updated Terms take effect.

Where a change materially affects existing paying users, we may give additional notice where reasonably appropriate.

If you continue to use the Service after updated Terms take effect, you accept the updated Terms, to the extent permitted by applicable law.

No change to these Terms limits rights that had already arisen before that change.

23. General Provisions

23.1 Events outside our control

FlipFiler is not responsible for any delay or failure caused by events outside our reasonable control, including internet or infrastructure failures, power outages, natural disasters, government action, war, civil unrest, industrial disputes or failures of services on which the operation of the internet reasonably depends.

23.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

23.3 No waiver

If FlipFiler does not enforce a provision of these Terms immediately, this does not mean that FlipFiler has given up the right to enforce it later.

23.4 Transfer of rights

You may not transfer your rights or obligations under these Terms without our prior written consent, unless applicable law gives you the right to do so.

FlipFiler may transfer its rights and obligations as part of a reorganisation, financing, sale or transfer of the business, provided that this does not reduce the mandatory rights available to consumers.

23.5 Entire agreement

These Terms, together with any additional terms expressly agreed between you and FlipFiler, form the entire agreement governing your use of the Service. Our Privacy Policy is a separate document and is not part of that agreement.

23.6 Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between you and FlipFiler.

24. Governing Law and Disputes

These Terms, and any dispute relating to the Service, are governed by the laws of England and Wales.

The courts of England and Wales have jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory jurisdiction rights available to consumers.

If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction. If you are a consumer living in another country whose mandatory consumer laws give you additional protection or the right to bring proceedings in your country of residence, these Terms do not take those rights away.

Before starting formal proceedings, you and FlipFiler are encouraged to contact each other and try to resolve the matter directly.

25. Contact and Company Information

The FlipFiler Service is operated by:

• Legal name: ELEVATEESSENCE UK LTD
• Company number: 16986151
• Registered in: England and Wales
• Registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW
• Email: support@flipfiler.com
• Telephone: +44 7970 760284

Questions about these Terms can be sent using the contact details above.